Freaquently asked questions

  • We open orders on the 1st of each month and accept them until we sell out. Your Tricky Spot Package will arrive before the end of the month—typically within a couple of weeks.

  • Hopefully, you’re ready to take on the project yourself! But if it feels like too big a task, don’t worry—the package we’ve created provides everything a landscaper needs to bring your vision to life. They can handle the installation and planting for you.

  • Depending on the size of your garden, we believe most Tricky Spots can be finished in a weekend.

  • Any reputable garden centre should be able to help you. If you get really stuck, just email us and we will do what we can to help you.

  • The garden centre should be able to suggest an alternative if they don’t stock the exact species we have listed. At Tricky Spot we endeavour to suggest plants that are readily available, hardy and long lasting.

  • We truly believe we can create a design you'll love. By completing the questionnaire in detail, we can craft a garden that closely aligns with your vision. The main limitations in garden design come from soil type and sunlight exposure, but if you’re clear about the outcome you’re seeking, we’ll ensure your garden is both beautiful and perfectly suited to your needs.

  • Unfortunately, this can happen from time to time. If you’ve followed our watering and maintenance guide, your new plants should thrive. However, many nurseries offer a guarantee, allowing you to replace any plants that don’t make it.

  • Your privacy matters to us. At Tricky Spot, we only collect the information necessary to provide you with a great experience, such as processing orders, sending updates, and improving our services. We never sell or share your data with third parties. Your personal information is kept secure, and you can update or request its removal at any time. By using our site, you agree to our privacy practices. If you have any questions, feel free to reach out—we’re happy to help!

  • We’re equipping you with everything you need to create a vibrant, thriving ecosystem—one that enriches your life, nurtures your family, and supports the planet. By building it yourself, you’ll gain a valuable skill, reconnect with nature, and perhaps even fall in love with the timeless art of gardening. Because each garden design is uniquely crafted for you and delivered digitally, we’re unable to offer refunds. Our time, expertise, and care go into creating a plan tailored specifically to your space, ensuring you receive lasting value from the moment it arrives.